Why Choose Vertical?

Vertical is a human-focused company all about our people who bring decades of experience. Our team has an average tenure of 14 years and over half are technical and customer service resources dedicated to your success.

Our Steps to Success process is built on decades of delivering communications solutions and real-world implementation experience. It is designed to anticipate and avoid issues we have encountered in previous deployments so your implementation is worry-free.

Between our certified PMP project managers and our technical teams holding over 1400 certifications, our experts bring the experience and training to implement your solution correctly the first time.

Over time, we’ve found that the most common failure point in projects is communication. Vertical’s process is designed specifically to reduce that risk by maintaining continuity – the same solution engineer who supports you during the sales process stays involved through planning and implementation.

Customer satisfaction isn’t a slogan’ it’s something we measure. Our lifetime Net Promoter Score (NPS) is 83 – a world-class rating and clear reflection of the experience our customers have working with Vertical.

Vertical takes a focused approach to our product portfolio – selecting a set of Unified Communications and Contact Center platforms based on real-world performance and long-term fit. Instead of overwhelming you with options, we guide you to solutions we know deeply so you get products that fit your needs today and continue to perform over time. 

Through Vertical’s unique service model, our customers enjoy a single point of accountability. We handle quoting, contracting, billing, and support directly so you’re not passed between providers. We introduced this model in 2018 and remain one of the only providers able to offer it consistently across all platforms.

Our curated product portfolio allows us to go deep – not broad. By focusing on a select set of platforms, our team builds real expertise through continuous training and hands-on experience as those technologies evolve. That focus means you’re working with a team that understands the systems in detail.

Because of our unique wholesale model, Vertical handles contracting and billing directly for our solutions. We are registered across all 50 states and manage telecom tax complexity internally. By owning this process end-to-end, we can accommodate custom contract structures and billing needs that other providers can’t support.

Today’s business environments expand beyond communication being the only technology requirement. Our extended portfolio includes cybersecurity, outsourced managed IT services, cloud storage, custom AI development, and more – all delivered through a curated network of proven solutions and partners with Vertical remaining your single point of accountability.