Microsoft Teams Integration
Supercharge MS Teams with Phone Features
If you use Microsoft Teams in your organization today, Vertical can easily add Fax support, SMS texting, contact center, call recording, and more.
Make Teams A Full Communications Platform
Microsoft Teams helps thousands of organizations as a collaboration platform but it is missing a number of critical communication features. Vertical can help you fill those gaps.
Add phone calls into your MS Teams system with more comprehensive features and less cost and complication than a Microsoft Calling plan. Key features available include: call recording, advanced routing, call failover, ring groups, voicemail, and more.
Fill in Teams’ missing communications features. Send and receive text messages using your work phone number. Send and receive faxes as well. Integrate your existing CRM into your voice workflows to simplify the end-user experience.
Teams users should be able to execute all of their tasks in the single Teams’ environment. Vertical can enable your contact center agents to take customer interactions without ever leaving the Teams environment. Enable multi-channel agents to take voice, video, chat, e-mail and more all within the native Teams client (desktop, mobile, and web).
Integrating phone features into your Teams implementation isn’t simple. We are experts who understand the Azure environment and will help you use Active Directory tools to deploy these rich features into your Teams environment. Vertical has been a Microsoft Certified Partner for decades and have helped numerous organizations empower their Teams users.
The Vertical Difference
Our experts work with you to tailor the best customer experience solutions for your business. We’ll stay by your side from design to installation to support.
How we integrate with MS Teams
8×8
RingCentral
Five9
Frequently Asked Questions
Microsoft Teams provides great collaboration features for working with other Teams users within your organization. It’s much weaker at offering communication with external users. This includes voice, text, fax, and contact center. Microsoft also doesn’t offer automated call recording, advanced call analytics, or business-class call routing. Vertical offers industry-leading products that fill those gaps and allow your team to operate fully in Teams.
Microsoft offers external phone calls using Microsoft calling plans. These additional cost add-ons will provide the ability to make and receive phone calls for individual users. They do not offer any capabilities for text messaging, call recording, fax support, contact center or other advanced features. These plans only partially fill the gap and can be VERY expensive.
The benefits include improved collaboration, enhanced productivity, and a consistent user experience. Employees can make voice and video calls, schedule meetings, and share content seamlessly within Teams, whether they are working remotely or in the office. Integration can also lead to cost savings by consolidating communication tools.
Deploying Unified Communications features into Microsoft Teams requires expert help including: picking the right product to match your needs, configuring the Azure environment, rolling out the product through Active Directory, and troubleshooting issues. Vertical experts help resolve security and compliance concerns as well having decades as a Microsoft Certified Partner.
It depends on your specific operational needs. Vertical has carefully selected the best industry-leading products in unified communications and contact center that integrate with Teams. Each one has unique advantages. Engage with Vertical to determine the right match to your organization’s specific needs.
The answer to this depends on what product meets your specific needs. Generally, you will need to add a Microsoft phones license to your Microsoft 365 account. The phones license is included with Microsoft 365 E5 licensing, otherwise there is a monthly cost per user. There are options that trade functionality for not having to add this license. Vertical can discuss your specific use-case needs and determine the best licensing scenario for you.
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