Get Expert Help Elevating Your Constituent Experience

Vertical can help improve and enhance the constituent experience with chatbots and virtual agents to provide self-service capabilities. Dive in to Vertical’s live demo of constituent services.

There’s a right way and a wrong way to leverage AI. Vertical’s human-focused strategy will make sure your project succeeds. We can help add AI to existing systems or support you in a complete transformation of your constituent experience. Learn More.

Replacing your aging legacy communications systems with a Unified Communications as a Service platform can be daunting. Don’t worry, Vertical has helped many government organizations with their cloud migration. We have a proven process to make this move easy. Learn More.

Government workforces are changing and evolving. Vertical can help you offer services to attract new staff, improve employee satisfaction, and reduce costs. Learn More.

We actively participate with organizations like the National Association of State Technology Directors (NASTD), National Association of Counties (NACO), International City/County Management Association and many state organizations like the California County Information Services Directors Association (CCISDA) and the Arizona City County Management Association.

Contracting vehicles make it easier for you to do business, so Vertical participates in a wide variety including PEPPM, NASPO, and Sourcewell. We also participate in state contracts like Massachusetts ITT72 and Colorado CCaaS. We are always interested in adding more contracts that help you, so let us know where we should be.

Vertical has successfully delivered over 160 government projects ranging from state agencies, to county governments, to cities and schools. We will ensure your project succeeds because we have delivered similar projects before. Just let us know your priorities and let us handle the difficult parts. Learn More.

We know that any project for a SLED organization (or any other organization, for that matter) starts with reliability and security. That’s why we only partner with platforms that can guarantee 99.99% uptime, rely on redundant, geographically diverse servers, and implement enterprise-level, independently audited security that meets HIPAA, FISMA/FIPS, ISO 27001, CPNI, and SOX standards. And you can rest easy knowing that all of our customer data is tightly secured internally with industry-standard multi-factor authentication protection.

One of the key cost-drivers in communications is time. Long-life contracts tend to be very costly to the customer. Whether it’s network or phone lines, a more cost-effective solution is within your grasp. A key concern are is the deregulation of analog phone lines which is driving sky-rocketing costs for POTS lines. Vertical can help you identify these cost centers and negotiate better deals.

Many constituent interactions are delivered using costly third-parties or manpower intensive live services. Vertical can help you automate these solutions in-house using the latest technologies. Provide self-service solutions that 69%* of people already want.

Providing an improved Constituent Experience (CX) helps reduce your ongoing costs. When you reduce interaction-handling times and increase first-interaction resolution, you are reducing the total workload while also improving the constituent experience. Vertical can help you determine the best strategies for improving CX while reducing cost. Here’s one example.

Vertical has decades of experience delivering solutions. We’ve analyzed the difficulties and roadblocks customer encounter and built a process and organization that avoids these issues. Learn more about how our organization and process is different.

Often, government organizations have specific needs that are not met by existing products. For example, one customer needed to connect their contact center to their legacy AS/400 system. Vertical has a full team of developers to ensure whatever your need, we can deliver. Learn more about the right way to handle custom development.

Most cloud communications vendors offer cookie-cutter solutions. That doesn’t work for government entities. Contracts often need special clauses (like legislative funding, or change of venue), billing may need to be handled in a specific way, or there may be local regulatory requirements. Vertical is uniquely positioned to handle all of these because we are a wholesale partner of leading cloud vendors. That means we contract, bill, and support you rather than depending on a third-party. Vertical is very experienced at adjusting contractual terms, providing custom billing, and much more to ensure we can meet your governmental needs.

You probably don’t have enough time to properly oversee your new communications project. Whether it’s a new contact center, adding AI, or replacing a legacy phone system it’s just one more major project added to your busy schedule. With Vertical, it’s not a problem. We provide PMP-certified project managers to take the worry away. You just need to be responsible for a few deliverables and attend the regular status meeting. Our friendly PMs will take care of the rest. We can take this one thing off your plate.