Vertical is #1 in Customer Satisfaction

Why Customers Rate Vertical #1

Here’s what organizations across industries say about working with our team:

“The Tech was very professional and got the upgrade done in 30 minutes without any issues.”
—Douglas Country Water and Sewer Authority

“All staff members were helpful and responsive. Mike came to our location to install our hardware.”
—Impact Church

“Everyone I dealt with during the entire process from pre-sales, to quote submission, to project management, through installation and implementation were all quick to respond, showed attention to detail, and demonstrated excellent technical skills.”
—[Major State University]

“Totally professional, very respective of not disrupting the business in progress, answered all questions, and . . . spent extra time to route cabling properly for a clean and professional look in the Server Room.”
—Kids R Kids

“Very Flexible, and attentive. Tammy, Eric, Bill, Chris [were] all fantastic to work with.”
—Rincon Research Corporation

What makes Vertical’s NPS score so impressive?

Vertical’s lifetime NPS of 83 is more than double the telecom industry average of 31, placing us in the top tier of all service organizations.

How does Vertical maintain such high customer satisfaction?

Through fast response times, expert technicians, clear communication, and a commitment to minimizing business disruption.

Has Vertical ever achieved a perfect NPS score?

Yes — Vertical achieved a perfect year‑long NPS score in both 2021 and 2025.

What industries does Vertical serve?

We support government agencies, education, churches, enterprises, and organizations of all sizes.

World-Class Service Backed by an Industry-Leading NPS Score of 83

Vertical Communications consistently delivers the highest customer satisfaction in the telecom industry. Our lifetime Net Promoter Score (NPS) of 83 far exceeds the telecom industry average of 31 — a level considered world‑class and rarely achieved by any service provider.

Vertical’s Net Promoter Score: A Standard Few Companies Ever Reach

Net Promoter Scores are calculated by surveying how likely customers are to recommend our services to colleagues. Year in and year out we see incredible scores from our customers.

Most companies will never achieve a perfect 100 Net Promoter Score (NPS) for an entire year. Vertical’s customer service is so outstanding that we’ve done it twice – in 2021 and again in 2025.

What makes this so rare?

Anything above 70 is considered world-class
Scores above 80 are almost unheard of
Vertical’s lifetime NPS of 83.8 reflects decades of exceptional service
Two perfect-score years demonstrate unmatched consistency

It isn’t just a number – it’s proof of the trust our customers place in us and the standard we uphold every day.

The Vertical Difference

Vertical’s technical and support teams bring over 1,000 years of combined experience to every project. We help organizations:

Evaluate and select the right technology
Deploy solutions with minimal disruption
Maintain long-term reliability and performance
Support employees with a tech stack they can depend on

When you work with Vertical, you get a partner committed to world-class service from day one.

Experience The Vertical Difference

Our team is ready to help you build a communications environment your employees can rely on. For great customer service, get in touch: