Vertical Communications was founded in 2004 with a focus on delivering powerful communications solutions to SMB and Large Enterprise customers. Today, Vertical offers best-of-breed solutions to companies nationwide through its national network of direct offices and channel partners. Vertical delivers businesses hassle-free solutions including upgrading or replacing legacy phone systems, implementing advanced new VOIP networks, customizing voice applications to revolutionize business, or moving communications to the cloud. Our proven Vertical methodology combines three key parts:
In 2014, Vertical Communications acquired Fulton Communications, a Mitel and Vertical Communications vendor. The Fulton acquisition allowed Vertical Communications to become a nationwide direct sales and support organization. In 2018, Vertical became the nation's first certified 8x8 reseller, adding 8x8 cloud communications and the 8x8 contact center to their product set. Today, Vertical partners with skilled resellers and offers national support installation with a team of technicians, project managers, and other operations support personnel. Their industry-leading solutioning, world-class implementation, and award-winning service and support powers the One Vertical solution.
Vertical is unique in the telecom industry, acting as the only company in the United States that both manufactures, and distributes a telephony platform and cloud. Vertical is the only company that can deliver a rich telephony solution with all components from one vendor. From phones, SIP trunks, and applications to installation, service, and support; get it all from One Vertical.
Vertical's customers range from small businesses to large enterprises as well state and local governments around the country. These include Orangeburg County, City of Dayton, University of North Alabama, Hilliard City Schools, CVS Caremark and Macy's and many more. At Vertical every customer matters, which means Vertical brings the same level of large enterprise professionalism whether your organization has twenty users or twenty thousand. Vertical guarantees every customer receives the highest level of service, support, and communications quality on the market.
Responding to the needs of customers in the marketplace, Vertical also offers best-in-class cloud service with 8x8, iPECS Cloud, and Mitel Connect solutions. Partnering with multiple industry-leading cloud providers allows Vertical to focus on the specific solution tailored to each customer's needs. Unlike many cookie-cutter cloud solutions, Vertical works closely with each customer to determine what solution and applications will transform a business into a more profitable and customer-friendly organization.
Throughout Vertical's history, the key to success has remained the same: customers need expert help to improve their business communications. Whether it is large retail enterprises, local municipalities, school districts, or small businesses across the country; Vertical delivers on this success through a consultant approach. Vertical assesses a customer's needs, issues, and spends, and then provides recommendations on all areas. The approach has created satisfied and successful customers time and again.