Advance Career Services Background Advance Career Services (ACS) is a family-owned full services staffing agency located in Massachusetts. When ACS began their search for a new communications system, they focused on solving a variety of pain points. In the past, ACS experienced regular, half-day outages, causing them to lose business. They did not have quality … Read more
Speech Analytics and Scoring For Your Whole Organization It’s not a secret. Great business results begin and end with an excellent customer experience. As obvious as that is, implementing customer service that creates these experiences can be elusive. You have to: Contact Center Tools for Everyone Typically, the best tools for reporting and improving customer … Read more
8×8 has launched a number of changes to Video Meetings that will make it more powerful for you to use in everyday business. Read on to learn the most notable changes 8×8 made. Support for 100 Users Per Conference Session 8×8 Meetings now supports up to 100 active participants in each meeting! This feature is … Read more
Amplify your Microsoft Teams investment now with 8×8 Voice for Teams. Enterprises standardizing on Office 365 want to optimize ROI by adopting Microsoft Teams for all of their collaboration requirements as well. Many organizations, however, are concerned about the prospect of adopting the Microsoft Phone System and Calling Plans for Teams as a telephony solution, … Read more
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