Background Meridian is a nonpartisan center for diplomacy, founded in 1960 and headquartered on a historic campus in Washington, D.C. The organization empowers the next era of leaders to advance diplomacy for a better future. Meridian struggled with an increasingly expensive communications solution that slowed operations and frustrated the team. Their old system was bulky, … Read more
In our world of high customer experience expectations, offering your customers and constituents a live human chat option through your web presence is key to building relationships and keeping the lines of communication open at the point of need. Julie Strange is the Marketing Manager at Vertical. Previously she worked with the Maryland State Department … Read more
New court rulings for AI chatbots change the landscape of liability. This month, Air Canada was held liable for their chatbot inaccurately explaining the airline’s bereavement travel policy to a customer. A customer seeking information about Air Canada’s bereavement travel policy asked the chatbot to explain. While it did so, it did so incorrectly causing refund … Read more
First Presbyterian Church of Houston Background Founded in 1838, FPC Houston is the oldest church in the city of Houston. It boasts a diverse congregation of 3,000 people with a staff of 50. The church is guided by a strong vision to reach the people in their neighborhood and city. To help accomplish this vision, … Read more
Community Services Employment Training (CSET) Background Community Services Employment Training (CSET) is a non-profit established to fight poverty with 100 users and 15 locations. They provide a wide-variety of services to the community, including services from job hunt and resume support, to weatherizing homes, to addressing homelessness, and much more. CSET’s communications are a critical … Read more
Human Services Association (HSA) Background The Human Services Association (HSA) is one of the largest not-for-profit service agencies in the Los Angeles area, assisting 20,000 clients per year through programs for individuals, families, children and senior citizens. Services range from daycare to parenting classes to transportation support, and are provided to clientele in both Spanish … Read more
YMCA of the Foothills Mobility Maximizes Community Impact It may be fun to stay at the YMCA, but like a lot of employees these days, staff members at the YMCA of the Foothills are constantly on the move. “Accessibility is a critical issue for our entire team,” said John Loussararian, vice president of social responsibility … Read more
Easter Seals Midwest Technology that Grows with People Since replacing its old phone system and communications technology nearly a decade ago with the Vertical Wave IP™ Communications Platform, Easter Seals Midwest has relied heavily on Vertical Communications® to help the nonprofit improve its workflows and enable continual growth to better meet the needs of the … Read more
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