The Tale of Two Trash Cans: Are Our Human Systems Trashing Our Agent Experience?

Customer Experience

In this partner webinar between the Association of Government Contact Center Professionals (AGCCP) and Vertical Communications, Jeremy joined us to share his insights on systems theory and its impact on contact centers.

Speaker: Jeremy Markey is a seasoned leader in workforce experience, project management, leadership development, and customer support. He has successfully reorganized corporate KPIs and leadership systems for a wide range of organizations, both large and small. 

Contact Vertical to learn more about human-focused supervisor strategies:

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©2026 Vertical Communications. All Rights Reserved.

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