Moving Beyond First Contact Resolution
Explore how cutting-edge contact center software and AI-driven tools can empower your team to deliver faster, smarter, and more personalized solutions. Gain valuable insights into optimizing customer journeys, resolving issues seamlessly, and enhancing satisfaction at every touchpoint. Don’t miss this opportunity to transform your customer experience strategy and stay ahead in a competitive landscape.
Speaker: Craig Gironda joined Vertical in early 2023 as the SVP of Customer Experience. Craig is responsible for building our Customer Experience Practice, leading our Solution Engineering Team, and managing our Cloud Service Provider relationships with 8×8, RingCentral, NICE, and Five9.
Prior to joining Vertical, Craig was at RingCentral for 5 years in various roles, including AVP of the Global Contact Center and North American Field Solution Engineering Teams. Prior to RingCentral, Craig was at ShoreTel for 10 years leading their Solutions Engineering Team.
This webinar was presented in partnership between the Association of Government Contact Center Professionals (AGCCP) and Vertical Communications.
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