Your CX Agents Aren’t Who You Think
An agent is no longer just a person wearing a headset in a call center.
In the fourth installment of our webinar series, Migrate Your CX Tools to the Cloud, Craig Gironda, SVP of Customer Experience at Vertical, will show you how thinking differently about your customer experience can help your business soar.
Presented By:
Craig Gironda joined Vertical in early 2023 as the SVP of Customer Experience. Craig is responsible for building our Customer Experience Practice, leading our Solution Engineering Team, and managing our Cloud Service Provider relationships with 8×8, RingCentral, NICE, and Five9.
Prior to joining Vertical, Craig was at RingCentral for 5 years in various roles, including AVP of the Global Contact Center and North American Field Solution Engineering Teams. Prior to RingCentral, Craig was at ShoreTel for 10 years leading their Solutions Engineering Team.
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