How Great CX Grows Your Bottom Line
Great CX is hard. The best way to success is to focus on customer expectations. We’ll discuss a few of these, such as:
- Immediate access to answers.
- A seamless omnichannel experience.
- Solutions to their problems, not just support.
- An experience that feels native.
If you want to keep up with your competitors and grow your business, you need to stay agile to these customer demands. Special guest Jeremy Markey, Director of Customer Service Operations & Workforce Engagement at Hunter Douglas, shows you how cloud CX tools can help you get there.
Presented by:
Jeremy Markey is the Director of Customer Service Operations and Workforce Engagement at Hunter Douglas. Jeremy has a background in workforce management, customer service, project management, training, process development, and extensive experience in both first and third-party contact centers.
Curtis Fuhrmannek is Vertical’s Customer Experience expert. For the past 10 years, he has helped customers attain modern CX solutions with Contact Center and Unified Communications and has worked on hundreds of implementations.
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