How to Use Social Media to Supercharge Your CX

Are You Missing the Conversation?

Your customers can’t live without social media. It’s where they connect with family and friends. It’s where they consume news. It’s where they look for a job and build their business network. But did you know it’s also one of their preferred ways to interact with your company?

Does your company have a top-notch social media strategy? CX expert Curtis Fuhrmannek will give you easy-to-follow tips to supercharge your customer experience with social media.

Topics covered:

• What Are the 7 Types of Social Media?
• How Should You Manage Your Corporate Social Media Channels?
• Engage Your Customers the Way They Want
• The Future of Social Media in a Customer Experience World

Presented by:

Curtis Fuhrmannek is Vertical’s Customer Experience expert. For the past 10 years, he has helped customers attain modern CX solutions with Contact Center and Unified Communications and has worked on hundreds of implementations.