How to Streamline CX Costs and Increase Revenue

How can you continue to increase revenue and keep contact center costs down in a tight market?

Automation, AI, integrations and APIs, and non-voice channels can all create efficiency in your customer experience interactions—if implemented correctly! Experts Jeremy Markey and Curt Fuhrmannek will help you discover the secret sauce to getting it right.

A Fireside Chat with Jeremy and Curtis

Jeremy Markey is the Director of Customer Service Operations and Workforce Engagement at Hunter Douglas. Jeremy brings roughly 25 years experience in customer service and contact centers.

Curtis Fuhrmannek is Vertical’s Customer Experience expert. For the past 10 years, he has helped customers attain modern CX solutions with Contact Center and Unified Communications and has worked on hundreds of implementations.

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©2026 Vertical Communications. All Rights Reserved.

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