How To Enable a Best-In-Class Remote or Mixed Venue Contact Center
Transitioning your contact center to a remote strategy comes with entirely new challenges. Whether your contact center is temporarily remote or you’re moving to a permanent remote strategy, there are a handful of things that you can do to support your team and ensure your contact center runs smoothly. Watch this session to learn how you can improve your remote contact center.
Contact center operations and technology expert, Cheryl Odee Helm, and voice technology expert, Kevin Butler, will cover:
- Q&A session to help you solve your unique contact center issues.
- Steps to ensure successful remote worker enablement.
- How to enhance self-service capabilities.
- Important technologies to implement for a remote contact center.
- Processes you should re-evaluate for success.
- Critical team trainings to help your staff win.
Presenters:
Meet Our Contact Center Operations and Technology Expert, Cheryl Odee Helm
Cheryl is a sought-after speaker, educator and consultant in Contact Center operations and technology. Helm Communications, Inc. consultancy practice specializes in assisting clients in defining their contact center technology roadmap, preparing RFIs / RFPs / RFQs, vendor selection and often participating in the implementation. Another focus of the practice is creating customer contact routing designs that meet the needs of both the customer and business, while ensuring the design provides accurate statistics and reporting for moving the organization forward. Those who recommend Cheryl say she is “passionate” about seeing her clients succeed.
Cheryl has worked with organizations in Europe, Australia, Japan, Caribbean, US and Canada and with a broad range of businesses – insurance, health care, travel, hospitality, automobile associations, software companies, helpdesks, manufacturers, telecommunications, utilities, along with governmental agencies.
Get in touch with Cheryl Odee Helm!
cheryl@helmcomm.com | www.helmcomm.com
Meet Our Voice Technology Expert, Kevin Butler
Kevin, the VP of Marketing of Vertical Communications is here to help you leverage your Vertical Communications phone system. Kevin brings 20+ years of experience to the Vertical team and to your blogs. Located in Fort Collins, CO, Kevin has been adding value to the Vertical Communications team since 2010. Kevin has held a variety of roles at Vertical, including Sales Engineer, Manager of Sales Engineering, Director of Product Management, Vice President of Vertical Market Solutions, and Vice-President of Marketing. Prior to joining Vertical, Kevin spent ten years running the Alexander Group, a value-added reseller who sold and implemented Vertical Communications solutions. Before Kevin began his career in telecommunications, he was an Officer in the U.S. Army. Kevin is a compulsive reader, who, in his own words “fails to go snow skiing way too often for someone who lives in Colorado.” Kevin and his wife enjoy traveling, most recently spending time in Malaysia. When Kevin isn’t contributing to Vertical Communications you can find him playing board games with his wife, friends, and family.
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