AI-Based Customer Experience Automation
AI tools are transforming how we communicate and interact with our customers. Using AI tools to automate customer experiences isn’t just about the technology, it’s about finding the correct balance between AI-driven efficiency and high-quality human interactions that keep your customers coming back.
Speaker: Craig Gironda joined Vertical in early 2023 as the SVP of Customer Experience. Craig is responsible for building our Customer Experience Practice, leading our Solution Engineering Team, and managing our Cloud Service Provider relationships with 8×8, RingCentral, NICE, Five9, and Zoom.
Prior to joining Vertical, Craig was at RingCentral for 5 years in various roles, including AVP of the Global Contact Center and North American Field Solution Engineering Teams. Prior to RingCentral, Craig was at ShoreTel for 10 years leading their Solutions Engineering Team.
©2026 Vertical Communications. All Rights Reserved. 