Learn why Vertical is a best-in-class provider.

Vertical is Different

Vertical offers a unique process called the Vertical Difference. First, our Solution Engineers (SE) work with you to identify and tailor the best solution. Our SEs choose from a toolbox of the best solutions in the industry.

During installation, your SE stays by your side. A Project Manager and Technician will join your team to ensure every step goes right, so that you never have to worry.

Following the installation, Vertical's world-class Support Team steps in, guaranteeing that your communications are kept at 100%. The team averages 10+ years of experience and has been internationally recognized for incredible service. That's the Vertical Difference.

Vertical Offers The Best Service

Illustration of Eastern Management Award for 2018 Winner in PBX customer satisfaction

Vertical surveys every one of our customers to make sure their installation is a success. This survey helps us compile our Net Promoter Score (NPS). NPS is a nationally recognized metric for gauging customer experience and loyalty of customers to a company, like Vertical. Vertical's average NPS Score over the last 3 years is 73 out of a possible 100. NPS Scores vary by industry, but a score above 70 is considered World-Class in any industry. Vertical's 73 puts us in the very top tier of customer service in any industry.

"It was done in a timely manner and every person that I dealt with was very helpful and cooperative"
- Cincinnati, Ohio

"These guys worked hard to make sure our tenants were happy. Great communication and response times"
- Forest Park, Georgia

"All the Vertical staff we came into contact with were knowledgeable and capable. The team clearly had the best interests of the client in mind and made a point of addressing our needs. It was a pleasure to meet everyone"
- St. Louis, Missouri

The process took place during the beginning of COVID, but the project team still made it a success. Thanks!
- Julie Cromwell & Associates -Cincinnati, Ohio

"Everyone I dealt with during the entire process from pre-sales, to quote submission, to project management, through installation and implementation were all quick to respond, showed attention to detail, and demonstrated excellent technical skills"
- Major State University

"Your team that was assigned to our group was very professional and answered all our MANY questions"
- Multi-Site CO Healthcare Provider

Vertical Partners With The Best

"Vertical has been a long-standing Gold partner of Mitel, and trusted technology advisor for businesses of all sizes throughout the US. They have been a trusted Mitel reseller since 1983, providing a full spectrum of business communications and cloud services to fit the unique and ever-changing requirements for their customers today and in the future."

- Mitel

CIO Applications Top 10 Mitel Solution Providers 2018

"For more than 20 years, Vertical has been sincere and loyal partner for Ericsson-LG Enterprise with its outstanding expertise and professionalism. This partnership ensures our communications solutions can better fit actual customer needs by excellent service and support from Vertical. As proven with a number of reference customers, we, Ericsson-LG Enterprise, are fully convinced and confident to bring another customer satisfaction with Vertical over the next 20 years."

- Ericsson-LG

"Vertical Communications is a long standing and key Value Added Reseller of 8X8. They combine their exceptional service and support with 8x8's industry-leading UCaaS and CCaaS offerings to deliver world-class solutions to their customers. We are very pleased to have Vertical Communications as a member of the 8X8 ecosystem of partners."

- 8x8