Vertical Communications Services
Vendors we serve include ...
Vertical provides a full suite of services to fulfill the promise of being your strategic partner for communications technology. We offer a comprehensive portfolio of systems integration and other services — from expert solution design and deployment execution, application development and professional services, to carrier network design and procurement services, 24/7 remote management services and flexible financing.
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A team of solution architects will work with your IT and business staff to design an optimal infrastructure and network to support your critical communications applications. Design expertise covers both on-premise (distributed) and data center (centralized, virtualized) deployment architectures to support your critical communications applications and workflows.
Our deployment teams are led by seasoned project managers who will interface with your IT team to manage your project through successful completion. Vertical deployment teams operate nationwide, as well as internationally through the help of Vertical's global partner network.
Both remote and on-site training are available to train your staff to administer and use Vertical's communications systems and applications. Online self-service resources are also available to all users.
Our remote NOC troubleshoots and monitors your Vertical communications system and applications to support Service Level Agreements (SLAs) as required by your organization.
Our Support services include on-site support and management of spares inventory as needed for your organization.
100% managed service-based communications infrastructure and applications hosted in your enterprise's private cloud, and supported by Vertical's helpdesk and remote NOC technicians.
100% managed service-based communications infrastructure and applications hosted in Vertical's enterprise private cloud, and supported by our helpdesk and remote NOC technicians.
Our team of communications experts can design and optimize critical workflows including benchmarking and analysis of business intelligence data.
Today's communications technologies offer significant cost-savings opportunities using centralized call architectures, SIP trunking, private network, point application consolidation and more. Our team can typically reduce an enterprise's communications operating and TCO costs by 20-25% annually.
Development of custom Interactive Voice Response (IVR) applications for self-service and automated services.
Our team of experts can integrate your data and communications technology to enable highly informed and more effective workflows.
Our development team designs specific workflow applications for customer notification, customer services, customer tracking and more.
Beyond our large reporting and business intelligence products is the opportunity to develop custom data and reporting to provide maximum insight into your business.
