Vertical is your trusted digital transformation and citizen engagement partner
Vertical knows the challenges of government communications. We understand your priorities. We know how to work with governments.
We are on the Colorado state contract for contact center as a service CCaaS and ready to help you execute Governor Polis’ operational agenda delivering personalized and efficient-one-to-one customer support through contact centers.
Power your Citizen Engagement with Vertical + 8×8
Vertical is proud to be the only North American wholesale partner of 8×8. Together, we connect local government departments and improve citizen communications. Omnichannel environments bring together voice, digital and self-service options with translation into 100+ languages to make citizen services more accessible while intuitive user interfaces improve collaboration between teams, departments and individuals for better outcomes.
Why 8×8 for Public Sector?
- Make services accessible
- Omnichannel communications for improved service levels
- Automation and AI driven self-service
- Real-time Video Interaction for reporting incidents (i.e potholes, flytipping)
Operational Efficiency
- Cloud-based platform for consolidation of legacy applications
- Centralized administration
- Integration with business systems
- Data and insights to measure KPIs, develop digital call deflection strategies and increase first time resolution
Continuous Improvement
- End-to end interaction journey analytics and insights
- Performance metrics for workforce and quality management
- Customizable dashboards
Drag and Drop Workflow Management Tool
- Driving reliability, data and security compliance
- Single point of accountability
- 99.999% uptime SLA
- GDPR, NPSA, SOX UK ring-fenced data
- 24×7 digitally supported options for out of hours contact
Hear from our customers:
It was a really good experience. I found Vertical to be very responsive, very detail-oriented. They’re always available for extra calls and trainings. You really feel like you’re getting that personal service.
David Salinard, Information Systems Manager, Padre Dam
Vertical delivered best-in-class service and support. They were a very responsive and concerned team. They took the time to deliver fast and accurate responses every time.
Bob Murray, Former VP, Information Services/Member & Product Support, American College of Physicians
Vertical provided exceptional service throughout the process. The promises that were made at the very beginning – Vertical hit all the deadlines and estimates.
Kevin Trotter, Senior Director of Operations, Meridian International
Invite us to come talk to your organization.
Our experts have presented at NASTD and AGCCP. Let’s talk about digital transformation and citizen engagement in YOUR organization. Schedule your call today.
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The Vertical Difference
Vertical brings decades of experience using a proven process to deliver customer success. We offer a carefully curated selection of products using a unique wholesale delivery model that ensures world-class customer satisfaction.
We Know Government
The depth of Vertical’s experience goes beyond the technologies. Vertical supports more than 200 government customers across the United States and we’ve been doing it for decades. That experience means we speak your language.
Proven Steps to Success
Vertical has successfully delivered over 200 government projects. We will ensure your project succeeds because we have delivered similar projects before. Just let us know your priorities and let us handle the difficult parts.
The Vertical Difference
Our experts work with you to tailor the best customer experience solutions for your business. We’ll stay by your side from design to installation to support.
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