Why Support Matters in Cloud Communications

When evaluating cloud communications platforms, features like scalability, integrations, and pricing often take center stage. But one critical factor is frequently overlooked: support. Whether you’re deploying a new solution or managing day-to-day operations, the quality and accessibility of support can make or break your experience.

In this white paper, expert communications analyst Jon Arnold, evaluates the three main delivery methods for implementation and support and digs into the strengths and weaknesses of each.

Based on data from October 2025, here’s what you can expect from different service providers. As you’ll see, Vertical provides better full support with same technology as many of these vendors.