Enable your employees to do their best work.

Technologies like ChatGPT are having a moment. Let’s consider the potential problems and what to watch out for. Take a close look at the image above, generated entirely by AI (Artificial Intelligence). The prompt was “work-from-home contact center agent” and the image does a great job reflecting that. A typical woman in a typical home … Read more

Drastically Cut Your Expenses and Improve Customer Experience with Advanced AI-Assist Steve Jobs had a favorite anecdote to describe computers, and I find myself retelling it all the time. Studies have shown that the most energy-efficient creature on the planet today is… the Condor. And it’s not even close! Humans? We’re quite unimpressive as far … Read more