Applying BI to Voice Communications: Taking Technology Investments to the Next Level
Communications needs have changed for businesses of all sizes. In today's online, on-demand world, customers expect immediate attention and action or they quickly turn to alternatives. Customers know they have power, and they readily wield it to get faster service, lower prices, and personalized experiences.
This Frost & Sullivan white paper discusses how smartly pairing communications technology with business data provided through customer relationship management (CRM) resources can help companies better serve and retain customers, and open new revenue opportunities.Read this Whitepaper Related Topics: Vertical CRMLink
Mobile UC Enablement in Retail
In the retail segment the opportunities and challenges to leverage advancements in mobile technologies is particularly unique. Providing a frictionless mobile experience within the confines of retail outlets, while being conscious of ever-narrowing margins retailers face, are factors that set leading unified communications vendors apart in the marketplace. Frost & Sullivan's independent analysis of the Retail market clearly shows that by offering mobile apps that UC-enable customer-facing employees, Vertical is not only improving worker productivity, but is also enhancing operations and business processes within the retail industry.Vertical in Retail
A Mobile Architecture, Not Just a Mobile App
Creating a successful and enriched, integrated and seamless mobile experience is the goal of businesses, governments, educational institutions and not-for-profits — virtually any type of organization. In this paper, independent communications and security analyst Gary Audin discusses how in order to remain competitive, enterprises using Unified Communications (UC) to enhance productivity and efficiency across multiple business facets must consider the seamless integration of mobility — in particular, BYOD — into the UC environment sooner rather than later.Read this Whitepaper Related Topics: ViewPoint — Personalized Communications for Mobile and Desktop Workers