⇒ Are you already invested or comfortable in the Mitel ecosystem (Mitel phones, applications, etc.)?
⇒ Do you have specific problems with your Mitel solution that need fixing?
⇒ Are you looking for the best, most reliable support available for your communications?
⇒ Do you have multiple locations and need support from an organization with a national footprint?
⇒ Are you looking for a best of breed support contract to guarantee coverage of your Mitel systems?
Vertical Communications has decades of experience installing and supporting Mitel products. Our team of professional solution engineers, product managers, and technicians ensure your Mitel implementation goes smoothly. Vertical is recognized by Mitel as one of the top 5% of support providers in the world. CIO Magazine recently recognized Vertical as one of the top 10 Mitel Solution Providers.
Vertical offers support contracts or time and materials support throughout the United States for Mitel customers. Whether you need to upgrade a system, or are just looking for ongoing maintenance and protection of your existing Mitel system, Vertical can help.
The secret of Vertical's nationally recognized support is the quality of our staff. Our service techs have a combined 974 years of experience taking care of Mitel customers. With dozens of Mitel certifications and years working on every Mitel product, the Vertical service team will ensure your systems stay up so you can stay in business.
Vertical resolves any problems quickly thanks to the depth of our service team and our award-winning customer engagement model. Vertical's 24/7 support staff starts solving your issues the moment you call. 97% of all customer issues are solved remotely,which means your problem goes away as soon as you report it.
In the case of hardware or other issues that demand an on-site presence, the Vertical team will be on-site to resolve your issue quickly.