The New Reality of Retail: Streamlining Communications For The Ideal Customer Experience

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The importance of retail stores in our world has become increasingly obvious as the world navigates Covid. But to be a truly valuable, retailers need to guarantee that when customers call in for information or for a purchase that they have a good experience and can readily access the information they need. Or they'll stop coming back. How is that done?

Listen to this special edition of "Open Conversations" to learn what steps retail communications expert Tym Larson recommends to keep big retailers like HEB and Macy's communicating efficiently- no matter what's happening in the world. Click the play button below to listen to the podcast. 

Meet our Retail Voice Expert, Tym Larson 

Tym brings 35 year's experience designing solutions and managing complex projects for large retail customers such as CVS, Macy's, Advance Auto Parts, Toys R Us, and more. He brings his expertise to life in this special webinar, where you will learn the secrets he shares with his clients to help them find success. 

Powerful Communications to Meet Your Needs

There are a lot of communications options out there. The right solution is unique to your business strategy. We're here for you. We provide a wide variety of communications systems to make sure that you can find just the right solution for you. Then, we deliver award-winning service and support so that your communications system always works exactly the way you need it to. Get in touch using the adjacent form or email us at or call (614) 965-6400 to get started.

Author Bio

Rebecca Ward

Meet the Author, Rebecca Ward! Rebecca, the Sr. Marketing Manager at Vertical Communications, is here to help you leverage your communications system. Rebecca brings 10+ years of writing and marketing experience to the Vertical team. Located in Denver, Co, Rebecca has been with Vertical since 2016. With a background in literature, technical writing, and content marketing, Rebecca is focused on researching important topics in telecom and translating them into information that will help Vertical's customers get ahead. When Rebecca isn't at work, she spends her time taking advantage of Colorado's outdoor scene. You can find her running, cycling, and backpacking with her extended family, husband, and three dogs.