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Vertical Elevates Government Communications with GovCARE

Choosing the right customer experience solution isn’t just about features, it’s about finding a partner who understands your mission. For over 25 years, Vertical has supported state and local governments, K-12, and higher education institutions (SLED) with enterprise-ready solutions tailored to real-world public sector challenges. Unlike off-the-shelf cloud vendors, we deliver implementation and support services tailored to your needs whether you’re a small district or a large agency.

Today, we are proud to announce the official launch of our GovCARE program, a strategic initiative that formalizes the experience we’ve earned and the value we’re consistently delivering. This isn’t a new direction. It’s a spotlight on what’s always set us apart in the industry.

Introducing GovCARE

Vertical is proud to take our SLED focus to a whole new level with a program based on the requirements that you told us you need to be successful. We listened and GovCARE is the result!

You’ll see through the chart below how our program compares to other providers and how Vertical delivers unmatched value where it counts most.

Why SLED Organizations Choose Vertical

SLED organizations operate in environments that demand specificity, accountability, and nuance. From varying budget cycles to distinct compliance mandates, the stakes are high. And a one-size-fits-all approach just doesn’t cut it.

Here’s what makes our approach different:

1. Deep SLED Expertise

After hundreds of SLED installations and years of supporting government customers, we understand the language, pain points, and priorities of public sector organizations. Just ask any of our 200+ SLED customers

2. Purchasing-friendly Processes

Whether RFP or purchasing through a statewide contract or other purchasing vehicle, we’re ready to go. Vertical has spent years qualifying for national buying contracts and state contracts to make it easier for you to buy.

3. The Vertical Difference

We aren’t just one of the many agents out there selling communications solutions. We’re a wholesale provider of a highly curated selection of solutions on the market today. That means we’re with you every step of the way – discovery not just of what you think you want but what you actually need, tailoring a solution just for you, installation, billing, support – everything is with Vertical for the lifetime of your solution and straight on into the next ones. That’s the Vertical Difference.

Purpose-Built Partnership for the Public Sector

The formal launch of this program means clearer pathways for agencies to engage with us. With streamlined onboarding and strong support, we’re doubling down on our commitment to the outcomes that matter for public sector organizations. GovCARE also means recognition. Both for the dedicated organizations we serve and for the work we’ve done to ensure their success.

Let’s take a finer look at each GovCARE guarantee:

100% US-Based Implementation & Support

All Vertical Employees, Support Teams, Implementation Specialists and Consultants are right here in the USA. This means you will get timely support that meets regulatory requirements.

SLA-Backed 24/7 Support

We know you are supporting your constituents around the clock, and you need to make sure problems are resolved immediately. You can’t wait for business hours.

Flexible Contract Terms to Meet Government Funding Needs

We offer customizable contract terms designed to align seamlessly with government budget cycles and funding constraints, providing the flexibility agencies need to initiate, adapt, and sustain projects without compromising compliance or fiscal responsibility.

Dedicated Solutions Engineer & Account Manager

Each Vertical customer is paired with a dedicated Solutions Engineer and Account Manager who serve as trusted strategic partners. They’ll continue delivering personalized technical guidance, streamline communications, and seamless execution from onboarding through the entire life of our relationship with you.

PMP-Certified Project Management & Implementation

You expect project management that meets industry standards and aligns with your own internal processes. Vertical uses PMI-best practices for all of our project to meet these needs delivering smooth execution and on-time results.

Willing to Work with Your Scheduling Needs

Need us to work around your school’s summer floor waxing schedule? We’ve got you. Have a restricted season where projects can’t be done? We will accommodate you. We understand that different organizations have different downtimes and we’re able to work around whatever your scheduling needs are.

Affordable On-Site Implementation

Remote installation is now the standard delivery model for cloud projects, but that doesn’t always meet your needs. We provide cost-effective on-site implementation services that deliver hands-on support without stretching your budget; ensuring value, efficiency, and minimal disruption to your operations.

Implementation Satisfaction Guarantee

We stand behind our implementation services with a satisfaction guarantee ensuring every deployment meets your expectations for quality, timeliness, and impact.

Reports & Analytics Calibration

Getting the right reporting our of your new system can be difficult and you don’t know what new options are available. Vertical Experts will work with you to identify reports that fit your priorities and customize them to your uses. Our Vertical experts collaborate with you to identify reports that best reflect your strategic priorities and customize them to your specific uses.

Scheduled Solution Health Checks

Over time your organization’s needs change and evolve. Vertical’s Health Check guarantees your solution will evolve with you over time. After a deep-dive on your current solution, we’ll provide no-charge recommendations, suggested enhancements and upgrades, and the option for custom app integration and development – all with Vertical as your strategic partner to help along the way.

Customized Live Training Included

Cookie-cutter training videos won’t meet your team’s needs. We provide customized live in-person or virtual training sessions tailored to your team’s roles, workflows, and solution needs.

Moves, Adds, and Changes (MACs) Included

You have to be cost-conscious and you can’t afford to pay for every change to your system. Vertical includes at no cost all Moves, Adds, and Changes (MACs), ensuring seamless updates to user access, device configurations, and system settings so your environment stays aligned with your organization’s evolving needs.

Billing at Go-Live, Not Contract Signing

Most cloud solutions start billing the moment you sign the deal. You are getting charged before the system is live! We initiate billing only at the official go-live date, guaranteeing you receive full value from your solution before your financial commitments begin.

Adaptable Licensing for Seasonal Swings

Need additional licenses to accommodate the beginning of school call volume or three season camp site reservations? We have the ability to provide customizable license plans based on your particular seasonal needs.

Ready When You Are

Are you a SLED organization looking for a partner who genuinely understands your world? We’re here – not just with solutions but dedication. Let’s talk about what success looks like for you and how we can help you achieve it.