The New Reality of Retail: Streamlining Communications For the Ideal Customer Experience

The importance of retail stores in our world has become increasingly obvious as the world navigates COVID-19. But to be a truly valuable, retailers need to guarantee that when customers call in for information or for a purchase that they have a good experience and can readily access the information they need. Or they’ll stop coming back. How is that done?

Listen to this special edition of “Open Conversations” to learn what steps retail communications expert Tym Larson recommends to keep big retailers like HEB and Macy’s communicating efficiently- no matter what’s happening in the world. Click the play button below to listen to the podcast.

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