Enterprises standardizing on Office 365 want to optimize ROI by adopting Microsoft Teams for all of their collaboration requirements as well. Many organizations, however, are concerned about the prospect of adopting the Microsoft Phone System and Calling Plans for Teams as a telephony solution, as it lacks the rich PBX feature set that enterprises are accustomed to as well as a global PSTN footprint with unlimited calling plans.
Enter 8x8 Voice for Microsoft Teams, an enterprise-grade cloud-to-cloud Direct Routing integration with the Microsoft Phone System, providing enterprise-grade telephony and global PSTN connectivity to customers that want to retain Microsoft Teams as their sole collaboration interface.
With a PSTN presence in 38 countries and unlimited calling plans in 47 countries worldwide, all running on the industry’s most reliable telephony communications platforms, 8x8 is your best choice to enable PSTN communications globally for your Teams users.
Unlike other vendors, we don’t use clunky bots, apps or browser extensions that break the Teams user experience and cause maintenance nightmares for IT administrators. Continue allowing your Teams users to make and receive calls without altering their user experience in any way and by continuing to use the same Teams apps, whether they are web, desktop or mobile.
And with a simple centralized administrative interface, the configuration of Teams users on 8x8 requires only a few easy steps meaning your Teams users can begin taking calls on the 8x8 network in minutes.
8x8’s voice communications platform has a truly global presence, with full PSTN access in 38 countries, DIDs and toll-free numbers in 120+ countries and unlimited calling plans in up to 47 countries. With multiple geo-redundant data centers located around the globe along with our patented Global ReachTM technology, 8x8’s industry-leading availability ensures that each and every call gets connected.
All provided from one vendor running on one platform globally.
With 8x8, all your employees can communicate with each other as well as externally on a single communications platform, regardless of whether they are Teams users or not. Because 8x8’s platform is open, your employees can connect and communicate using any device, whether it’s a physical phone, 8x8’s Virtual Office desktop or mobile client or Microsoft Teams.
But 8x8 is much more than just a leading telephony platform. With 8x8 Voice for Microsoft Teams you get a rich set of 3rt party applications and native contact center support as well as comprehensive analytics for all your 8x8 calls.
8x8 has native integrations with 35+ business applications, including several CRM applications such as Salesforce. Make and receive calls using Teams in your favorite CRM application. Attach call log information and links to any call recordings to your CRM record. See your CRM call history information right from within Teams.
With 8x8, there is no need to look for a separate contact center solution. We’ve got one and it works with Teams. Contact center agents can make and receive calls within Teams while leveraging all of 8x8’s Contact Center capabilities including omni-channel interactions, workforce engagement management and robust analytics.
8x8 analytics provides key insights into all of your Teams calls made on the 8x8 platform, Identify key trends across employees, teams and the company, understand call patterns and customer behavior with speech analytics, make instant, impactful changes using real-time data to drive decisions and evaluate and playback all business calls using one comprehensive analytics suite.
With 8x8 Voice for Microsoft Teams, you save time and money by getting all of the benefits of a robust and global enterprise communications solution that is integrated with Teams without the hassle of having to manage a communications infrastructure, all without requiring you to change your users’ Teams experience.
Vertical can help you get the most out of your investment with 8x8 Voice for Microsoft Teams. Vertical and 8x8 have partnered to create a unique relationship: V8. With V8 you can receive 8x8 Voice for Teams paired with award-winning service and support directly from Vertical. With V8, Vertical is who you call whenever you have a problem. We will support your 8x8 system, the phones on the desk, the last-mile internet, the wide-area network connecting your locations, and your custom software integrations we provide. Vertical is the only call you need to make.
Want to learn more about how to get started with 8x8 Voice for Microsoft Teams? Email us at email@example.com or call (614) 965-6400 to get started.