Use Cases

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Making Workflows Work (Better)

Vertical Communications solutions help businesses make the most of their communications-based workflows. The following use cases are just a few examples of how companies are tapping the full capabilities of today's advanced communications technologies to improve business processes and optimize the customer experience.

Visit our Customer Case Study page to find out how:

Peoria Public Schools

Enhanced student security and streamlined district-wide communications at its more than 30 facilities while reducing the burden on its IT staff and saving nearly $3,000 per month.

Foot and Ankle Centers of North Houston

Integrated its communications system with its medical records software, increased revenue, improved patient flow, and automated appointment reminders and other patient communications.

Putnam Automotive

Reduced a double-digit percentage of abandoned calls — and potential lost sales — in its Client Care Center down to 3.2 percent, increased its CSI scores and reduced costs by eliminating the expense of 800 numbers.


Improved workflows by eliminating its old-school "in/out board" with advanced presence, messaging and mobility technologies, and saved $500 in carrier fees a month by switching from traditional phones to a SIP trunking infrastructure.

Automating for $$$

Visit our exclusive auto dealer microsite to see how Vertical can improve the workflows for everyone in an organization.

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At Vertical, we take a very different approach to business communications. Contact us today to find out how we can get your workflows flowing with communications technologies that actually help you get work done.

Find out how Vertical can help with your specific use case. Contact one of our Workflow Experts.