A Different Approach to Business Communications

Today's workforce — and how it uses technology, especially communications — is evolving. By 2020, there will be 105 million mobile workers, almost three-quarters of the U.S. workforce.ⁱ And by 2025, millennials will make up 75% of the global workforce.ⁱⁱ These workers are also consumers who rely on communications technology to connect with businesses via phone, text, chat and more — wherever and whenever they want to.

This evolution is also driving fundamental changes in how businesses think of and use their communications systems. The standard business communications model is being flipped on its head — from looking at communications technology as just servers in a closet or data center and a phone on a desk, to building an infrastructure that incorporates and improves existing business processes and workflows, and enhances how businesses communicate with employees, customers and vendors.