Results for: "Can I add SMS/Texting to our communication?"

Own Your Communications With 8x8 Mobile Enabled Workers

Do you own your customer relationships? Or do your employees? If your employees are contacting your customers from their personal mobile device, they own the relationship? not you. Guarantee that your customer has your company owned phone number saved instead of your employees' numbers by mobile enabling your business numbers. Mobile enablement allows employees to send SMS/Texts, will help you create faster answer times, takeover call management, route calls to different employees during employee shifts, mass update customers on changes to business hours and contact information, and provide another channel of communication or your customers to interact with your business.

Improving Customer Communications by Mobile Enabling Your Work Force

Over the past two decades, mobile phone usage has skyrocketed. A 2018 study found that 95% of Americans own a cell phone. Of that group of individuals, 77% use a smart phone. While in the past, mobile phones were used primarily for personal use, they can now have a huge impact on business. But have you really taken advantage of the power of mobility and comprehensively integrated it throughout your business? Or are your employees leveraging mobility with their personal cell phones, without any guidance and control from management? If so, your business and customer relationships could be at risk and your service techs could be lacking efficiency.