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Release 5.0 Software Downloads

This page contains InstantOffice "HotFixes" and their associated documentation for Release 5.0 of InstantOffice. Please be sure to carefully read the Upgrade Instructions for each software package prior to performing an upgrade.

Main Builds

To obtain InstantOffice Main Build software and associated documentation for InstantOffice Release 5.0, please contact Technical Support at 877 864-8324.

InstantOffice Release Notes Main Build Release 5.0 (383 KB)

InstantOffice Upgrade Instructions Main Build Release 5.0 (141 KB)

Multi-Release HotFixes

A general HotFix is applied just like other HotFixes noted below, except that it can be used across software releases. Refer to the associated PDF file for specifics.

HotFix#
03/27/07
HotFix 99.99.20070307.0.23
Download (CAB) (93 KB)
Purpose Multi-Release HotFix 23 obsoletes and replaces Multi-Release HotFix 20. It corrects an issue on Multi-Release HotFix 20 that would have resulted in the clock moving forward another hour on April 1, 2007.   It also ensures the Fall time change will occur on the first Sunday in November rather than the last Sunday in October.  Applicable to release(s) 4.0 Service Pack 1, 4.0 Service Pack 2, 5.0, 5.1 and 6.0.
Upgrade Instructions Download Upgrade Instructions (65 KB)

HotFix#
2/22/05
HotFix 99.99.20050222.0.6
Download (CAB) (63 KB)
Purpose Critical: Addresses an issue seen infrequently where the system may mark a number of hard drive sectors as faulty, even though they are not in fact physically damaged. Deploying this HotFix will proactively address the issue. If the HotFix has not been deployed and the issue occurs, generally the drives must go through the InstantOffice deployment process to be serviceable.
Upgrade Instructions Download Upgrade Instructions (252 KB)

HotFix#
2/09/05
HotFix 99.99.20050209.0.5
Download (CAB) (138 KB)
Purpose Critical: Repackages Microsoft Security Bulletin MS05-010, "Vulnerability in the License Logging Service Could Allow Code Execution" (885834). Also stops and disables this unnecessary service.
Upgrade Instructions Download Upgrade Instructions (248 KB)

HotFix#
4/13/04
HotFix 99.99.20040413.0.2
Download (CAB) (2.1 MB)
Purpose Critical: Recommended for all systems; addresses a number of potential security issues identified by Microsoft. This HotFix is a repackaging of Microsoft Security Bulletin MS04-011, "Security Update for Microsoft Windows (835732)".
Upgrade Instructions Download Upgrade Instructions (140 KB)

HotFixes

HotFixes are intended to deliver small concise software patches to fix specific product anomalies in particular user scenarios. Note that the numbering scheme for HotFixes is the same as that used for the Main Build Release, except that the last digit (or two digits) denotes the number of the HotFix.

HotFix#
4/11/05
HotFix 5.0.20021111.0.53
Download (CAB) (335 KB)
Purpose Critical: Addresses a large number of issues related to trunk-related problems, as well as the ability to go through the reboot cycle reliably. Should be applied to all systems. Review documentation for detail. Replaces HFs 3, 6, 7, 10, 11, 12, 16, 22, 24, 26, 28, 30, 32, 41, 43, 44 and 50.
Upgrade Instructions Download Upgrade Instructions (249 KB)

HotFix#
4/21/04
HotFix 5.0.20021111.0.52
Download (CAB) (335 KB)
Purpose Critical: Required to support modem access on a newer revision of the RS3-A and RS3-AC that will start to ship in June, 2004.
Upgrade Instructions Download Upgrade Instructions (249 KB)

HotFix#
4/21/04
HotFix 5.0.20021111.0.51
Download (CAB) (86 KB)
Purpose Critical: Essential to the ongoing reliability and avaialability of every system. Replaces HFs 3, 6, 7, 10, 11, 12, 16, 22, 24, 26, 28, 30, 32, 41, 43, and 44.
Upgrade Instructions Download Upgrade Instructions (246 KB)

HotFix#
2/13/04
HotFix 5.0.20021111.0.49
Download (CAB) (12 KB)
Purpose Optional: Useful only if site requires 1411 as a dial string to reach Directory Assistance.
Upgrade Instructions Download Upgrade Instructions (248 KB)

HotFix#
2/13/04
HotFix 5.0.20021111.0.48
Download (CAB) (518 KB)
Purpose Critical: Recommended for all systems; addresses a potential security issue with the Windows NT Messenger Service, which can be exploited over the Internet by hackers and automated worms (AKA viruses). This HotFix is a repackaging of Microsoft Security Bulletin MS03-043, "Buffer Overrun in Messenger Service Could Allow Code Execution (828035)".
Upgrade Instructions Download Upgrade Instructions (71 KB)

HotFix#
HotFix 5.0.20021111.0.47
Download (CAB) (101 KB)
Purpose Optional: Adds support for MultiSite Manager (MSM) icons on the Remote Management Console. See PDF file for dependencies. Replaces HF 27.
Upgrade Instructions Download Upgrade Instructions (251 KB)

HotFix#
HotFix 5.0.20021111.0.46
Download (CAB) (606 KB)
Purpose Critical: Essential to all systems; updates the current InstantOffice hard disk drivers.
Upgrade Instructions Download Upgrade Instructions (54 KB)

HotFix#
HotFix 5.0.20021111.0.45
Download (CAB) (30 KB)
Purpose Optional: Needed on a subset of 3x00 systems to updateBIOS so that the system automatically detects the type of hard drive(s) installed.
Upgrade Instructions Download Upgrade Instructions (248 KB)

HotFix#
HotFix 5.0.20021111.0.42
Download (CAB) (843 KB)
Purpose Optional: Needed when system is equipped w/ OfficeAttendant AND IP Phones or with a 1600 Router card. Replaces HF 8.
Upgrade Instructions Download Upgrade Instructions (22 KB)

HotFix#
HotFix 5.0.20021111.0.40
Download (CAB) (1.8 MB)
Purpose Optional: Needed only to support an upcoming hardware revision of the Polycom SoundPoint IP 500 telephone.
Upgrade Instructions Download Upgrade Instructions (54 KB)

HotFix#
HotFix 5.0.20021111.0.39
Download (CAB) (433 KB)
Purpose Required: Prevents an issue seldom seen but related to the possibility that an upgrade could be left in a partially completed state.
Upgrade Instructions Download Upgrade Instructions (23 KB)

HotFix#
HotFix 5.0.20021111.0.36
Download (CAB) (1.3 MB)
Purpose Recommended for all systems: Replaces HotFix 34, which deployed MS03-026. Addresses a security issue with the Windows NT RPC Service, which can be exploited over the Internet by hackers and automated worms (AKA viruses). This HotFix is a repackaging of Microsoft Security Bulletin MS03-039, "Buffer Overrun in RPC Interface Could Allow Code Execution (823980)"
Upgrade Instructions Download Upgrade Instructions (23 KB)

HotFix#
HotFix 5.0.20021111.0.33
Download (CAB) (457 KB)
Purpose Replaces HotFixes 2, 4, 13, 14, and 17. Addresses multiple issues related to IPPhones, paging from digital phones, and outside line configurations.
Upgrade Instructions Download Upgrade Instructions (24 KB)

HotFix#
HotFix 5.0.20021111.0.31
Download (CAB) (240 KB)
Purpose Replaces HotFixes 15, 19 and 21. Provides complete CallerID for outbound calls; addresses problem with routing using the Global Access Profile, fixes multiple issues related to IP trunk networks.
Upgrade Instructions Download Upgrade Instructions (22 KB)

HotFix#
7/28/03
HotFix 5.0.20021111.0.29
Download (CAB) (79 KB)
Purpose HotFix 29 makes a database change to allow MultiSite Reporting to identify how application hunt groups are used in order to make intelligent queries for the dialed number report. This fix is only useful when data is being collected and utilized by MultiSite Manager/MultiSite Reporting.
Upgrade Instructions Download Upgrade Instructions (22 KB)

HotFix#
HotFix 5.0.20021111.0.25
Download (CAB) (15 KB)
Purpose Essential for all InstantOffice 3000/3500 to prevent a potential abnormal shutdown associated with incorrect handling of a reported single-bit memory error.
Upgrade Instructions Download Upgrade Instructions (22 KB)

HotFix#
HotFix 5.0.20021111.0.23
Download (CAB) (587 KB)
Purpose Supports transfer through auto-attendant to a configured off-site extension.
Upgrade Instructions Download Upgrade Instructions (21 KB)

HotFix#
HotFix 5.0.20021111.0.18
Download (CAB) (31 KB)
Purpose Recommended for all systems; corrects a minor issue with tracing that can affect the ability to troubleshoot problems related to auto-attendant/voice mail.
Upgrade Instructions Download Upgrade Instructions (22 KB)

HotFix#
HotFix 5.0.20021111.0.5
Download (CAB) (108 KB)
Purpose Used on systems that are set up for VoIP trunking, where the configuration uses H.323 signaling protocol and an external gatekeeper.
Upgrade Instructions Download Upgrade Instructions (22 KB)

HotFix#
HotFix 5.0.20021111.0.1
Download (CAB) (207 KB)
Purpose Replaces the Multi-Site Management (MSM) IOAgent file to address an issue with configuration updates. Not needed unless the system will be administered through MSM.
Upgrade Instructions Download Upgrade Instructions (140 KB)

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