Project Manager - Customer Support Services

LOCATION: Sarasota, FL

POSITION DESCRIPTION:

Responsible for delivering large-scale, complex technology solutions to help our clients achieve high performance. Responsible for ensuring the successful implementation of next generation IP PBX platforms in a retail environment. Candidates are required to have five years of proven project management experience in a telecom environment and must have experience working with end users and supporting IT and telephony development teams in defining, building and delivering Telecom solutions.

Must be able to work closely with the customer, subcontractors, Product Management, Engineering, Technical Support, Manufacturing, Quality Assurance, et al. Responsible for managing and facilitating network implementation as the prime contractor and single point of contact for the end user customer.

PRIMARY RESPONSIBILITIES:

• Coordinate all activities associated with each site implementation.
• Track all aspects of implementation.
• Ensure proper staging of phone systems.
• Coordinate and schedule system Installation.
• Work with Vertical teams to plan and deliver the project within agreed-to schedule.
• Document meeting outcomes.
• Keep client organizations informed and engaged throughout the implementation.
• Manage the expectations of the clients in line with the reality of all deliverable dates.
• Ensure site survey is completed as required and that site is prepared for installation.
• Coordinate the pre-configuration of site install.
• Coordinate equipment shipments.
• Ensure system is tested and verified for proper operation.
• Arrange technical assistance as required.
• Plan and manage site assessment and requirements.
• Assist clients in defining key system capabilities/requirements.
• Define team member roles and expectations, and provide timely feedback.
• Measure and monitor progress at clearly defined points in the process to verify that the project is delivered on time, within budget, and that it meets or exceeds expectations.
• Balance scope, schedule, budget, quality, and risks. Make adjustments as necessary.
• Verify that all requirements, project plans, and changes to commitment are communicated to all affected team members.
• Manage relationships and coordinate work between different teams at different locations.
• Manage relationships with all suppliers and subcontractors. Monitor their progress and adherence to the contract.
• Verify that the project team follows all quality assurance processes, including periodic reviews and transitions.
• Review and manage all changes to the requirements through a formally defined scope change process.
• Represent the project team at client meetings. Obtain buy-in from senior management for all key project plans, commitments, and changes including requirements, quality assurance plans, budget, schedule, and scope changes.
• Verify that the end product fulfills the contract and meets the customer's expectations.  

MINIMUM QUALIFICATIONS:

• 4 year Degree in Communications or comparable experience
• 5 years proven experience in Project Management
• Proficient in Excel; Microsoft Project desirable.
• Advanced Customer Service Skills
• The ability to control several projects simultaneously
• Strong interpersonal and communications skills
• Strong project planning and project management skills
• Ability to negotiate agreements and solutions among various constituencies
• Candidate must be analytical and able to function successfully in a high-stress environment
• Must be able to travel up to 50% of the time.

WORKING CONDITIONS:

• Must be able to handle multiple projects simultaneously
• Office environment.

The above declarations are not intended to be an “all-inclusive” list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job.  Rather, they are intended only to describe the general nature of the job, and be a reasonable representation of its activities.