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Vertical TeleVantage Earns “A” in VoIP Magazine CT Labs Review
Product “Ideally suited for the medium-sized business”
CAMBRIDGE, Mass. (May 3, 2006) -- Vertical Communications (VRCC.OB), a leading provider of next-generation, IP-based phone systems and applications that help businesses better serve their customers, announced today that Vertical TeleVantage, its software-based IP-PBX, received an “A” rating from VoIP Magazine’s CT Labs for its ease of installation, seamless integration capabilities, high reliability and rich features.
In addition, TeleVantage impressively achieved a minimum score of 9 out of 10 in each of the six evaluated categories, including ease of installation and configuration, features evaluation and automated call handling.
“Our rigorous evaluation of the TeleVantage system found its integration and support features to be especially suited to the medium-sized marketplace,” said Chris Bajorek, lab director for CT Labs. “The high scores the product received reflect our opinion of the product as feature-rich and an excellent and reliable performer.”
“Receiving such a high rating validates the power TeleVantage has in making customer interactions more focused, intelligent and effective,” said Walter Kenrich, vice president of product management for Vertical. “Having VoIP Magazine and CT Labs specifically call out TeleVantage’s seamless integration capabilities is a testament to our understanding of customers’ business needs, and our commitment to providing customers with solutions to derive the most value possible out of their existing systems.”
Designed for small and medium-sized businesses, TeleVantage provides expanded contact center capabilities including true skills-based routing and the ability to record or archive any or all calls. By helping customers to manage queue and agent performance, TeleVantage allows them leverage data from customer calls to improve customer satisfaction and lower costs.
The full review, including a detailed look at TeleVantage’s features and functionalities, can be found at www.voip-magazine.com.
About CT Labs
Established in 1998, CT Labs is a recognized pioneer in the development and execution of VoIP and TDM-based tests to validate performance of next-generation network elements for enterprise and carrier-grade equipment manufacturers. CT Labs conducts numerous private and public tests. CT Labs (www.ct-labs.com) is an independent operating unit of Empirix, Inc.
About Vertical Communications, Inc.
Vertical Communications, Inc. is a leading provider of next-generation IP-based voice and data communications systems for business. Vertical combines voice and data technologies with business process understanding to deliver integrated IP-PBX and application solutions that enhance customer service and business productivity. Vertical’s customers are leading companies of all sizes – from small to large and distributed – and include CVS/pharmacy, Staples and Apria Healthcare. Vertical is headquartered in Cambridge, Mass. and delivers its solutions through a worldwide network of systems integrators, resellers and distributors. For more information, please visit the company’s Website at www.vertical.com.
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This release contains forward-looking statements based on current expectations or beliefs, as well as a number of assumptions about future events, and these statements are subject to important facts and uncertainties that could cause actual results to differ materially from those described in the forward-looking statements. The forward-looking statements in this release address a variety of subjects, including, without limitation, the value that may or may not be placed upon our products as a result of our partner relationships, the ability of our products to improve the financial results of our customers, the perceived value our products have for our customers. The following factors, among others, could cause actual results to differ materially from those described in these forward-looking statements: the risk that the use of our products may fail to improve the financial performance of our customers, and the risk that our current and potential customers may fail to perceive the value that we ascribe to our product offerings, or difficulties and other factors detailed in the Company's filings with the Securities and Exchange Commission including its most recent filings on Form 10-K.
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Press Contact:
Alannah DiBona
Emerge Public Relations
617-729-3182
adibona@emergepr.com
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