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Artisoft And Com-Centers Partner For Cost-Effective Call Center And CRM Solution
Integration of TeleVantage IP-PBX and eCall Center Manager
streamlines order fulfillment
Cambridge, MA, and Vancouver, BC Canada– July 13, 2004–
Artisoft®, Inc. (OTC: ASFT), a leading provider of open systems
IP-PBX and call center products, and Com-Centers International,
developer of the innovative eCall Center Manager, today announced
the availability of a dynamic, cost-effective Web-based call center
and CRM solution. The integration of TeleVantage®, Artisoft’s
IP-PBX, with eCall Center Manager enables e-businesses and call
centers of all sizes to dramatically increase productivity and
improve customer service. This strategic relationship, formed
under Artisoft’s Open Communication Alliance, empowers both
companies to promote the solution to their respective channels.
The integration of TeleVantage with eCall Center Manager delivers
a customizable, high-end web-based solution to streamline order
fulfillment. Combing the robust telephony and call center functionality
of TeleVantage with the ordering processing, product catalogs,
shopping cart, address verification, order history and tracking
capabilities of eCall Center Manager enables businesses to have
quicker, easier access to customer records, thereby significantly
increasing productivity and customer service. Vital customer data
will automatically appear in a screen pop for inbound calls and
outbound calls can be initiated directly from eCall Center Manager.
“Using the combination of TeleVantage and eCall Center
Manager was one of our best decisions in starting up our e-business,”
said Bernard Kaufmann, owner of Switzerland based Duty Free Trading,
an online duty free store. “eCall Center Manager is easy
to use, integrates well with TeleVantage, and comes at an attractive
price. The solution has saved us tens of thousands of dollars
by reducing staffing needs and has generated hundreds of thousands
of dollars in additional sales revenue by enabling us to fine
tune our advertising placement.”
“The comprehensive capabilities and attractive price point
make TeleVantage the ideal solution for call centers,” stated
Rob Black, Artisoft’s Product Marketing Manager. “Now
with eCall Center Manager, a company’s order fulfillment
and customer tracking can be done even more effortlessly. Artisoft
is excited that a partner like Com-Centers, who has so much industry
experience, has selected TeleVantage as the platform of choice
for their customers.”
TeleVantage is an open systems IP-PBX that delivers unprecedented
communications capabilities to medium-size businesses, branch
offices and call centers. The flexible software-based feature
set, including intelligent call management, unified messaging,
automatic call recording, graphical desktop call control and the
comprehensive TeleVantage Call Center, is easy to customize and
administer, allowing businesses to dramatically improve customer
service and employee productivity. Built on industry standards
and supported by world-class Intel® technologies, TeleVantage
eliminates the need for proprietary hardware, enabling it to grow
and evolve as business needs change while maintaining a low cost
of ownership. Artisoft’s Open Communications Alliance is
comprised of industry-leading companies working with Artisoft
to deliver standards-based communications solutions with TeleVantage
as the focal point.
“Com-Centers uses Artisoft TeleVantage in its call center
and has designed its eCall Center Manger software to work seamlessly
with TeleVantage,” noted Philip Printz, President of Com-Centers
International. “We believe that the system’s ease
of use combined with our eCall Center Manager offers our clients
unparalleled functionality and is the perfect solution for e-business,
mail order, or call center customers seeking a comprehensive communications
and fulfillment solution.”
About Artisoft
Artisoft, Inc. is a leading provider of open systems IP-PBX and
call center products that deliver advanced functionality, flexibility,
and value to medium-size businesses, branch offices, and call
centers. Artisoft’s innovative software products have consistently
garnered industry recognition, winning more than 35 awards for
technical excellence. The company distributes its products and
services worldwide through a dedicated and growing channel of
authorized resellers. For more information, please call 800-914-9985
or visit our website at http://www.artisoft.com.
About Com-Centers International
CCI is a web based software development and call center operations
company located in Vancouver, British Columbia. CCI has developed
its eCall Center Manager Solution from its practical day-to-day
experience responding to client and customer needs. We offer friendly,
professional and experienced support and service. For more information,
call (800) 865-4715, or visit www.com-centers.com.
For more information contact:
Phil Printz
Com-Centers International
(800) 865-4715
email: Phil Printz
Mary Ellen Quinn
Artisoft, Inc.
617-354-0600 x342
email: Mary Ellen Quinn
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