ARTISOFT AND CYNERGY SOFTWARE PARTNER FOR CRM SOLUTION

Integrated solution allows for enriched help desk experience

Cambridge, MA and Oklahoma City, OK – November 25, 2003 – Artisoft®, Inc., (OTC: ASFT), developer of the first software-based phone system, and Cynergy Software Corporation, a leading help desk software and CRM solutions provider, today announced the availability of a cost-effective CRM solution. The integration of Artisoft's awarding-winning PBX, TeleVantage® 5.0, with Cynergy Software provides exceptional desktop application usage for service desks, help desks, and remote technicians. This strategic relationship, formed under Artisoft's Open Communication Alliance, empowers both companies to promote the solution to their respective channels.

"Cynergy Software was the answer I was looking for in a web-based help desk application that works with TeleVantage. Screen pops on TeleVantage were seamless, and the outbound dialing fits our business model perfectly," said Jim Trimble of Satcom Industries. "We are able to log tickets and our customers are able to log their own tickets over the web, both of which automatically send e-mails to whoever we set up. This saves our technicians immeasurable time."

The joint solution enables TeleVantage customers who are connected to Cynergy's web-based help desk application to have screen pops for inbound customer service calls, Integrated Voice Response (IVR) connectivity for call routing, and outbound desktop dialing for customer service call backs and CRM flexibility. In addition, Cynergy delivers web-based support for the remote technician onsite, as well as a vehicle to track issues and inform customers of up to date changes in the issue or ticket.

"TeleVantage is uniquely positioned in the help desk market. This integration reaffirms Artisoft's commitment to providing customers with help desk solutions," noted Rob Black, Product Marketing Manager of Artisoft. "The Cynergy product is particularly noteworthy because of its strong computer telephony integration with TeleVantage and this partnership opens up new sales opportunities for the Artisoft channel."

Artisoft's award-winning TeleVantage is a feature-rich, software-based phone system that combines the power of your desktop computer with the most advanced communications technology available today. Its robust feature set includes intelligent call management, powerful call center, advanced IP telephony, comprehensive messaging, web browser, and graphical desktop call control. Built on an open systems architecture and supported by world-class Intel® hardware, TeleVantage enhances customer service, increases productivity and improves the bottom line for a variety of customers, from small offices to large enterprise organizations with sophisticated call centers. Artisoft's Open Communications Alliance is comprised of industry-leading companies working with Artisoft to deliver standards-based communications solutions with TeleVantage as the focal point.

"Cynergy Software was designed with customer service and telephony connectivity in mind. This partnership with Artisoft affirms our commitment to open standards in telephony and our commitment to the Artisoft Channel," commented Steve Davidson, President of Cynergy Software Corporation. "We believe that TeleVantage's ease of use and connectivity to Cynergy gives us an edge in the Help Desk space."

Cynergy Software has two products in one. First and foremost Cynergy is a sophisticated help desk application that allows companies to more effectively handle customers and their support issues. Cynergy's CRM functionality also allows for customers' sales staff to focus on client relationships instead of administrative tasks. After a rapid Cynergy implementation, customers enjoy improved communications with their clients, partners, and employees. Management can monitor success with sophisticated reporting capabilities. Cynergy also provides service desk support via email or pager. Cynergy's comprehensive telephony integration allows its users to be more productive.

About Artisoft

Artisoft, Inc. is a leading developer of open, standards-based telephone systems that bring together voice and data for more powerful and productive communications. Artisoft's TeleVantage delivers greater functionality, flexibility, and value than proprietary PBXs to a variety of customers, from small offices to large enterprise organizations with sophisticated call centers. Artisoft's innovative software products have consistently garnered industry recognition, winning more than 35 awards for technical excellence. The company distributes its products and services worldwide through a dedicated and growing channel of authorized resellers. For more information, please call 800-914-9985 or visit our website at http://www.artisoft.com.

About Cynergy Software

Cynergy Software has been a leader in help desk software space for the past ten years. Cynergy is the most comprehensive suite of help desk software on the market today. Easily manage your customer service and support issues with the Cynergy help desk suite. Cynergy provides complete help desk management and Customer Relationship Management (CRM) capabilities System features include client, staff, and management features such as e-mail or Web-based help desk support, multiple language capabilities, staff performance tracking, and knowledge base management, and easy-to-use multi-featured management tools. For more information, call 405-516-2420 or visit www.cynergysoftware.com.

This release contains forward-looking statements based on current expectations or beliefs, as well as a number of assumptions about future events, and these statements are subject to important facts and uncertainties that could cause actual results to differ materially from those described in the forward-looking statements. The forward-looking statements in this release address a variety of subjects, including, without limitation, the listing of the Company’s Common Stock and the Company’s business prospects. The following factors, among others, could cause actual results to differ materially from those described in these forward- looking statements: only market makers in the Company’s Common Stock, and not the Company, may apply for quotation of the Company’s Common Stock on the OTC Bulletin Board; the availability of additional financing on terms acceptable to the Company or at all, risks associated with the Company’s strategic alliances, the impact of competitive products and pricing, product demand and market acceptance risks, the presence of competitors with greater financial resources, product development and commercialization risks, costs associated with integration and administration of acquired operations, capacity and supply constraints or difficulties and other factors detailed in the Company’s filings with the Securities and Exchange Commission including its most recent filings on Form 10-K and Form 10-Q.

Artisoft and TeleVantage are registered trademarks of Artisoft, Inc. All other company and product names mentioned may be trademarks or registered trademarks of the respective companies with which they are associated.

For more information contact:

Helen Ellsperman
Cynergy Software
405-516-2420 x200
email: Helen Ellsperman

Mary Ellen Quinn
Artisoft, Inc.
617-354-0600 ext. 342
email: Mary Ellen Quinn